FREQUENTLY ASKED QUESTIONS

Do SLS security belong to SMP?

Yes SLS was purchased by SMP in 1984 from the Wormald group. We continue to manufacture SLS cash safes for the Far East.

What type of safe do I need?

This depends on what items you are storing in your safe:

If you are storing cash you need to think about the maximum amount of cash you will be storing, for example, if you have £3,000 in cash you will need a safe with £3,000 cash cover (like the ECU) or you could go with the next cash cover up from this such as the Concept Safe (£4,000) or the Community Grade 0 (£6,000) just in case the shop / store takes more money or your savings increase.

If you are storing jewellery – you can times the cash cover by 10, this is because if a thief did gain access to the safe and stole cash it is un-traceable but if they stole jewellery it is identifiable and more difficult for the thief to sell on. For example if you needed to store £100,000 worth of jewellery you would go for the Community Grade 1 – this has £10,000 cash cover or £100,000 jewellery cover.

What if my safe dimensions are too big (or small)?

We can reduce the depth of our safes and still comply with Grading and European Standards - please ring for details (08703 308295).

We can manufacture a bespoke safe to the dimensions you require - ring for details (08703 308295).

If I buy a bigger safe does that mean I will have more cash / jewellery cover?

No, the size of cash safe does not relate to cash / jewellery cover.

Which way does the door open?

The doors are hung on the right as standard (the door opens to the right hand side).

There is an option to have a left hand hung door. This is a chargeable extra because we will need to start from scratch and manufacture special parts.

How far does the door swing out on all SLS safes?

All free standing safes open 180 degrees to allow full access to the inside.

What does a long continual beep from my digital lock or numerical keypad lock mean?

This means the battery needs to be replaced.

I have lost my instruction manual for my digital lock how can I change the code?

You will need to find out which electronic lock you have. The following links will provide you with instructions and a photo of the lock. We mainly fit La Gard electronic locks. If you are stuck we will be able to identify the lock for you – please contact us on 01952 686807 or fill in the contact form and we will contact you as soon as possible. We also have a 24hr service helpline – please call us on 08703 308295 if you need assistance out of hours.

How can I change the combination code for my combination lock?

You will need to follow the instruction in this link - also you will need a change key (originally supplied with the safe). The change key looks like an allen key but is a special design. If you have lost your change key please get in touch

The lock should have markings on the front telling you which type it is, we mostly supply La Gard Combination Locks but sometimes we fit S&G (Sergeant & Greenleaf). 3 wheels mean that you dial 3 numbers and 4 wheels means you dial 4 numbers – please contact us if you need assistance.

Here is a youtube link that shows you how to open the LG Combination lock - please note our factory code is 50-25-50

I have lost my shelf clips, can I purchase more?

Yes you can purchase more shelf clips by getting in touch with us.

Can SLS re-cut my safe keys?

We will always need a sample of the key that you want re cut and also written permission from the Head of Security or individual in charge. If you haven’t got a key sample then we can send out one of our service employees who will analyse the lock to establish the right key cutting for the lock.

How do I identify the key when on the phone to the SLS helpdesk?

The keys have to be identified by the words on the bow of the key. E.g. Mauer/L&F/SMP, noting the length of the key and type of bit (either single or double bitted).

If I have an old safe how do I find out whether it is manufactured by SLS?

The word SLS should be stamped on the top hinge of the safe or the end middle moving of the locking bolts normally on the centre one.

I need help with the identification of my safe

We can help you with this but we would either need a clear photograph of the safe or the unit number from the safe which can be located:

  • Stamped on the top hinge.

  • To the left of the top hinge.

  • On the inside of the door, top right corner.

  • Stamped on the bolts.

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    SMP Security Solutions Ltd
    T/a SLS Safes
    Halesfield 24
    Telford
    Shropshire
    TF7 4NZ
    United Kingdom

    Tel : 08703 308 295
    All of our safes are made in Britain

    © 2017 SLS Great British Safes. All Rights Reserved.